Terms of service

By using www.raatingale.com or placing an order, you agree to these terms. Please read them along with our Shipping, Return, Refund and Privacy policies, which form part of these terms.

Last updated: November 2026

1. About us

www.raatingale.com is operated by SHAHRENE, a partnership firm registered with the Registrar of Firms, with its registered address at 35 F 1, Wapda Town Lahore, Pakistan. Raatingale is a brand of SHAHRENE.

2. Who can shop

You must be 18 or older, or shopping with the consent of a parent or guardian. You agree that the information you give us is accurate and complete.

3. Our products

We make every effort to show our products accurately. Colours may look slightly different on your screen, and because our fabrics are made from plant-based fibres, small variations in shade and texture between batches are natural. Please check our size guide before ordering.

4. Prices

All prices are in Pakistani Rupees (PKR). Delivery charges within Pakistan are shown at checkout, and international shipping is quoted separately. Prices may change without notice, but the price you pay is the one shown when you place your order. If a product is listed at an incorrect price, we may cancel the order and refund any payment in full.

5. Orders

The confirmation you receive after ordering means we have received your order. It is not yet an acceptance. Your order is accepted when we dispatch it. We may decline or cancel an order if an item is unavailable, if payment for a bank transfer order is not received within 24 hours, or if we suspect fraud.

6. Payment

We accept debit / credit cards through our secure payment gateway, and bank transfers. Bank transfer orders are processed once we receive and verify your payment receipt. Card payments may appear on your bank statement under the name SHAHRENE.

7. Shipping, returns and refunds

Delivery, returns, exchanges, refunds and cancellations are governed by our Shipping Policy, Return Policy and Refund Policy.

8. Discount codes and promotions

Unless stated otherwise, only one discount code can be used per order. Codes have no cash value, cannot be applied to past orders, and may be withdrawn at any time.

9. Intellectual property

All content on this website, including the Raatingale name and logo, product designs, photographs, videos and text, belongs to SHAHRENE. It may not be copied, reproduced or used without our written permission.

10. Using our website

You agree not to misuse our website, including by placing false or fraudulent orders, attempting to access it without authorisation, or interfering with how it works. If you post a review or tag us on social media, you allow us to share that content with credit to you.

11. Complaints

If you are unhappy with any part of your experience, please contact us by WhatsApp, phone or email. We acknowledge every complaint within 1 working day and aim to resolve it within 7 working days.

12. Limitation of liability

To the extent permitted by law, our total liability for any order is limited to the amount you paid for it. We are not responsible for indirect losses or for delays caused by events outside our control. Nothing in these terms limits your rights as a consumer under the laws of Pakistan.

13. Governing law

These terms are governed by the laws of Pakistan. Any dispute will be subject to the courts of Lahore.

14. Changes to these terms

We may update these terms from time to time. The version on this page at the time of your order applies to that order.

15. Contact

Email support@raatingale.com, call or WhatsApp +92 336 7431347, or write to us at 35 F 1, Wapda Town Lahore, Pakistan.