Privacy policy
We collect only the information we need to deliver your order and look after you, and we never sell your personal information.
Last updated: November 2026
This policy explains how Raatingale, a brand of SHAHRENE, collects, uses and protects your information when you visit www.raatingale.com or shop with us.
What we collect and why
| Information | Examples | Why we need it |
|---|---|---|
| Contact and delivery details | Name, phone number, email, delivery address | To process, confirm and deliver your order |
| Order details | Items, sizes, colours, order history | To fulfil your order and handle exchanges and returns |
| Payment details | Card details entered at checkout, and bank transfer receipts you send us | To take and verify payment. Card details are handled by our payment gateway; we never see or store your full card number. |
| Messages | WhatsApp chats, emails, calls with us | To answer your questions and resolve issues |
| Browsing data | Device type, IP address, pages viewed, cookies | To run the website, improve it and measure our advertising |
How we use your information
- To process, confirm, ship and track your orders.
- To verify bank transfer payments you send us on WhatsApp.
- To send order and delivery updates.
- To provide customer service, exchanges and refunds.
- To send offers and new collection news, only if you have opted in.
- To prevent fraud and keep our website secure.
- To understand how our website is used and improve it.
Who we share it with
We share your information only with trusted partners who help us run our business, and only as much as they need:
- Our e-commerce platform (Shopify), which hosts our store.
- Our payment gateway, which processes online payments.
- Our courier partners in Pakistan and abroad, who need your name, phone number and address to deliver.
- Messaging tools we use to send order confirmations and updates.
- Analytics and advertising platforms such as Google and Meta, which receive browsing data through cookies.
- Government or law enforcement authorities, when required by law.
Cookies
Cookies are small files saved on your device. We use them to keep items in your cart, remember your preferences, understand how visitors use our site, and show you relevant Raatingale ads on other platforms. You can block or delete cookies in your browser settings, though some parts of the site may not work properly without them.
Marketing messages
We send promotional emails or WhatsApp messages only if you opt in. You can unsubscribe at any time using the link in our emails or by replying STOP on WhatsApp. Order updates will still be sent, as they are part of your purchase.
How long we keep it
We keep your information for as long as needed to fulfil your orders and meet our legal, tax and accounting obligations. After that, we delete it or make it anonymous.
How we protect it
Our website uses SSL encryption, and access to customer information is limited to the people who need it to serve you.
Your choices
You can ask us to show you, correct or delete the personal information we hold about you, or to stop sending you marketing messages. Email us at support@raatingale.com and we will respond within 30 days.
Children
Our website is not intended for anyone under 18 to shop without a parent or guardian, and we do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact us
For any privacy question, email support@raatingale.com, call or WhatsApp +92 336 7431347, or write to us at 35 F 1, Wapda Town Lahore, Pakistan.